Enrollees with Military PCM , 2009 Composite Scores, North Army


Enrollees with Military PCM , North Army 2009 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Benchmark	82	84	92	79	85	57	70	78	77	91	83
US MHS	71	69	89	76	84	59	53	68	71	90	79
ARMY	69	66	89	76	84	58	52	70	69	90	77
NORTH	69	67	89	73	81	56	51	68	70	90	79
North Army	67	64	88	72	79	56	50	71	69	90	80
Blanchfield ACH	72	69	88	*******	*******	57	51	67	71	92	82
Dewitt ACH	63	66	84	65	74	56	55	67	74	90	72
Guthrie AHC	68	57	81	*******	84	57	45	70	72	90	79
Ireland ACH	71	65	91	78	74	55	46	72	59	88	77
Keller ACH	67	76	97	*******	64	57	59	75	81	85	80
Kenner AHC	68	61	87	75	85	62	48	76	67	85	81
Kimbrough Amb Car Cen-Ft Meade	71	73	89	68	89	60	54	69	77	90	*******
McDonald ACH	61	60	92	*******	97	60	53	72	68	90	84
Walter Reed AMC	65	72	91	67	66	53	53	69	62	94	79
Womack AMC	66	57	88	*******	76	53	42	76	65	89	80
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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