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Enrollees with Military PCM , North Navy
Claims Processing
2009
  Claims Handled in a Reasonable Time Claims Handled Correctly
Benchmark 84 86
US MHS 83 85
NAVY 84 84
NORTH 79 82
North Navy 83 84
NACC Newport 78 87
NBHC Little Creek 88 87
NBHC Navsta Sewells 66 70
NBHC Oceana 82 80
NH Camp Lejeune 88 87
NH Cherry Point 90 90
NH Great Lakes 71 65
NMC Portsmouth 85 86
NMCL Annapolis *** ***
NMCL Patuxent River 82 84
NMCL Quantico 66 73
NNMC Bethesda 82 83
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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