Standard/Extra Users , 2009 Composite Scores, All Regions


Standard/Extra Users , All Regions 2009 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Trends
Benchmark	82	84	92	79	85	57	70	78	77	91	83
US MHS	84	87	93	84	88	62	69	80	77	90	77
ARMY	83	85	93	78	85	60	69	78	82	89	79
NAVY	81	83	93	84	88	59	68	80	78	89	76
AIR FORCE	83	85	91	76	87	55	68	81	75	93	82
OTHER	84	88	93	86	89	64	70	80	77	90	76
NORTH	83	86	93	84	87	63	69	81	78	90	75
North Army	84	85	91	80	83	64	71	76	83	89	84
North Navy	79	89	95	82	87	55	65	81	77	87	74
North Air Force	85	83	88	71	87	55	62	78	76	95	78
North Other	84	86	93	87	88	66	72	82	78	91	74
SOUTH	87	88	92	85	89	62	69	77	76	91	77
South Army	88	88	91	78	93	64	64	72	83	89	71
South Navy	87	76	90	89	89	63	71	75	80	95	81
South Air Force	87	92	95	86	90	60	80	85	72	95	80
South Other	87	90	92	86	88	62	68	77	75	90	77
WEST	82	86	93	83	89	61	70	81	78	89	79
West Army	81	86	95	77	83	56	71	89	80	89	81
West Navy	81	75	94	84	90	60	70	83	79	89	70
West Air Force	79	82	90	77	85	51	65	80	75	89	86
West Other	83	89	93	85	90	64	71	80	78	89	78
OVERSEAS	69	76	94	78	72	49	67	85	70	88	78
Overseas Europe	74	80	97	75	69	38	68	79	74	92	79
Overseas Pacific	59	73	92	*******	69	50	64	85	58	84	81
Overseas Latin America	73	74	93	82	78	63	71	91	80	89	83
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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