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Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 83 | 83 | 84 | 0 |
| US MHS | 84 | 83 | 86 | 3 |
| ARMY | 85 | 79 | 83 | -3 |
| NAVY | 84 | 79 | 83 | 0 |
| AIR FORCE | 80 | 83 | 85 | 5 |
| OTHER | 83 | 85 | 87 | 4 |
| NORTH | 84 | 84 | 84 | 0 |
| North Army | 82 | 74 | 80 | -1 |
| North Navy | 85 | 73 | 80 | -5 |
| North Air Force | 86 | 88 | 87 | 1 |
| North Other | 84 | 89 | 86 | 2 |
| SOUTH | 84 | 83 | 87 | 4 |
| South Army | 90 | 84 | 93 | 3 |
| South Navy | 86 | 85 | 88 | 2 |
| South Air Force | 75 | 80 | 87 | 12 |
| South Other | 83 | 82 | 86 | 3 |
| WEST | 82 | 84 | 88 | 5 |
| West Army | 88 | 86 | 80 | -8 |
| West Navy | 81 | 89 | 90 | 9 |
| West Air Force | 80 | 82 | 84 | 4 |
| West Other | 82 | 83 | 89 | 7 |
| OVERSEAS | 76 | 68 | 65 | -11 |
| Overseas Europe | 80 | 73 | 62 | -18 |
| Overseas Pacific | 63 | 57 | 60 | -3 |
| Overseas Latin America | 79 | 69 | 73 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||