Purchased Care Users , 2009 Composite Scores, All Regions


Purchased Care Users , All Regions 2009 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Trends
Benchmark	82	84	92	79	85	57	70	78	77	91	83
US MHS	82	86	92	83	88	66	69	77	76	91	78
ARMY	83	85	93	79	85	60	68	78	82	89	79
NAVY	82	83	93	84	88	59	68	80	78	89	76
AIR FORCE	83	85	91	76	87	54	68	80	75	93	81
OTHER	82	86	92	83	88	67	69	76	75	91	78
NORTH	81	87	92	82	88	65	68	77	76	90	77
North Army	84	84	91	80	83	64	71	76	83	89	85
North Navy	79	89	95	83	86	55	65	81	78	87	74
North Air Force	85	84	88	72	87	54	62	78	76	95	77
North Other	81	87	92	83	88	67	68	77	75	91	77
SOUTH	84	85	91	83	88	66	69	75	76	91	77
South Army	88	88	91	78	93	63	65	72	83	89	70
South Navy	88	76	90	90	89	62	71	74	80	95	78
South Air Force	87	92	95	86	91	60	80	85	72	95	79
South Other	83	85	91	83	87	67	69	75	76	91	77
WEST	82	85	93	83	89	65	69	78	77	90	80
West Army	82	86	95	78	83	56	70	88	82	89	81
West Navy	82	75	94	85	91	60	71	84	81	89	69
West Air Force	79	82	90	76	85	51	65	79	75	89	86
West Other	82	86	93	84	90	67	69	77	76	90	80
OVERSEAS	71	76	93	80	75	53	67	81	69	89	77
Overseas Europe	74	81	96	77	74	45	66	74	74	92	79
Overseas Pacific	64	73	88	78	72	53	63	79	56	86	78
Overseas Latin America	75	75	92	84	79	63	72	90	80	89	77
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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