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Active Duty , All Regions Claims Processing Claims Handled Correctly |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 82 | 82 | 82 | 0 |
| ARMY | 82 | 84 | 80 | -2 |
| NAVY | 82 | 78 | 82 | 0 |
| AIR FORCE | 83 | 83 | 81 | -1 |
| OTHER | 80 | 82 | 84 | 4 |
| NORTH | 80 | 78 | 79 | -1 |
| North Army | 80 | 81 | 77 | -3 |
| North Navy | 85 | 73 | 81 | -5 |
| North Air Force | 79 | 80 | 73 | -6 |
| North Other | 75 | 80 | 81 | 5 |
| SOUTH | 81 | 80 | 83 | 2 |
| South Army | 83 | 83 | 81 | -2 |
| South Navy | 80 | 78 | 86 | 6 |
| South Air Force | 78 | 78 | 82 | 4 |
| South Other | 83 | 82 | 86 | 4 |
| WEST | 85 | 87 | 84 | 0 |
| West Army | 84 | 88 | 82 | -2 |
| West Navy | 81 | 86 | 83 | 2 |
| West Air Force | 88 | 88 | 85 | -3 |
| West Other | 85 | 84 | 87 | 2 |
| OVERSEAS | 81 | 82 | 79 | -1 |
| Overseas Europe | 79 | 88 | 81 | 3 |
| Overseas Pacific | 81 | 73 | 75 | -6 |
| Overseas Latin America | *** | *** | 84 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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