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Active Duty , Overseas Europe
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 69 68 89 75 81 54 50 67 70 90 77
OVERSEAS 69 72 91 77 77 52 50 66 67 89 79
Overseas Europe 69 75 91 81 80 54 54 64 68 90 78
48th Med Grp-Lakenheath 76 73 91 *** *** 53 56 65 75 92 82
52nd Med Grp-Spangdahlem 71 75 88 *** 84 51 50 68 67 93 85
86th Med Grp-Ramstein 66 68 88 *** *** 48 48 54 69 95 85
Europe-Navy *** *** *** *** *** 72 *** *** *** 100 ***
Heidelberg Meddac 65 78 95 *** *** 57 44 69 71 92 77
Landstuhl Regional Medcen 66 75 85 *** *** 52 54 58 64 93 82
NH Sigonella 78 85 92 *** *** 52 57 79 70 91 73
Wuerzburg Meddac 72 75 *** *** *** 58 60 61 68 80 65
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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