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Active Duty , Overseas Latin America
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 69 68 89 75 81 54 50 67 70 90 77
OVERSEAS 69 72 91 77 77 52 50 66 67 89 79
Overseas Latin America 64 81 92 *** 79 50 54 78 56 85 74
Out of Catchment OCONUS Region 71 81 96 80 85 52 57 78 60 86 ***
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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