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Active Duty , North Navy
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 69 68 89 75 81 54 50 67 70 90 77
NAVY 67 69 90 69 81 51 48 65 71 90 77
NORTH 68 67 90 72 77 52 49 67 69 90 78
North Navy 67 67 90 68 80 51 48 67 71 89 76
NACC Newport 74 79 82 *** 74 52 56 56 71 94 77
NBHC Little Creek 60 63 80 *** *** 53 36 54 75 93 76
NBHC Navsta Sewells 66 61 76 65 68 47 40 55 63 88 78
NBHC Oceana 53 66 *** *** *** 50 33 74 65 86 74
NH Camp Lejeune 71 72 *** *** *** 41 39 64 81 82 72
NH Cherry Point *** 75 *** *** *** 48 51 *** *** 84 81
NH Great Lakes 67 65 93 66 67 47 49 67 60 94 80
NMC Portsmouth 61 58 *** *** *** 61 54 82 72 88 74
NMCL Annapolis 76 65 91 *** *** 48 37 70 68 85 94
NMCL Patuxent River 74 65 85 78 73 43 43 61 65 95 77
NMCL Quantico 58 79 93 *** *** 52 49 70 66 96 72
NNMC Bethesda 67 63 94 67 76 55 59 64 65 93 83
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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