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Active Duty , North Air Force
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 69 68 89 75 81 54 50 67 70 90 77
AIR FORCE 72 68 86 77 81 57 49 62 71 92 83
NORTH 68 67 90 72 77 52 49 67 69 90 78
North Air Force 70 65 87 73 73 55 46 61 71 92 84
1st Med Grp-Langley 52 62 90 *** *** 52 38 62 60 89 86
305th Med Grp-McGuire 83 53 89 *** *** 54 40 55 73 88 81
375th Med Grp-Scott 76 76 86 *** 89 54 49 64 72 90 81
66th Med Grp-Hanscom 74 68 88 80 81 53 50 56 73 92 78
74th Med Grp-Wright-Patterson 67 78 88 *** *** 56 54 57 75 93 ***
89th Med Grp-Andrews 59 60 88 *** *** 51 47 54 78 96 91
North Region-Air force 78 70 90 *** *** 55 54 58 66 92 69
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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