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Active Duty Dependents , All Regions
Claims Processing

Claims Handled in a Reasonable Time
  2007 2008 2009 Trend
Benchmark 83 83 84 0
US MHS 82 83 84 2
ARMY 84 84 88 3
NAVY 82 84 85 3
AIR FORCE 82 83 83 1
OTHER 82 81 83 1
NORTH 82 80 83 1
North Army 85 87 87 2
North Navy 82 78 85 4
North Air Force 81 75 78 -3
North Other 81 79 81 0
SOUTH 80 78 80 0
South Army 82 75 82 0
South Navy 80 87 81 1
South Air Force 78 79 76 -2
South Other 80 77 81 1
WEST 85 89 89 4
West Army 88 91 94 6
West Navy 84 91 87 3
West Air Force 86 90 90 5
West Other 83 87 87 4
OVERSEAS 80 78 83 3
Overseas Europe 81 82 86 5
Overseas Pacific 69 64 72 3
Overseas Latin America 93 77 79 -14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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