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Active Duty Dependents , All Regions Claims Processing Claims Handled Correctly |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 84 | 83 | 85 | 1 |
| ARMY | 85 | 84 | 89 | 4 |
| NAVY | 83 | 84 | 84 | 2 |
| AIR FORCE | 83 | 84 | 84 | 1 |
| OTHER | 84 | 81 | 85 | 0 |
| NORTH | 81 | 79 | 84 | 3 |
| North Army | 87 | 81 | 88 | 1 |
| North Navy | 82 | 80 | 87 | 5 |
| North Air Force | 76 | 76 | 76 | 1 |
| North Other | 80 | 80 | 83 | 4 |
| SOUTH | 83 | 78 | 80 | -3 |
| South Army | 86 | 82 | 86 | 0 |
| South Navy | 81 | 83 | 73 | -8 |
| South Air Force | 81 | 78 | 78 | -3 |
| South Other | 84 | 76 | 81 | -3 |
| WEST | 87 | 90 | 90 | 3 |
| West Army | 83 | 89 | 92 | 10 |
| West Navy | 84 | 92 | 87 | 2 |
| West Air Force | 89 | 91 | 91 | 2 |
| West Other | 90 | 90 | 91 | 1 |
| OVERSEAS | 81 | 86 | 89 | 8 |
| Overseas Europe | 83 | 91 | 92 | 9 |
| Overseas Pacific | 67 | 72 | 76 | 9 |
| Overseas Latin America | 92 | 76 | 85 | -8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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