Retirees and Dependents , 2009 Composite Scores, All Regions


Retirees and Dependents , All Regions 2009 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Trends
Benchmark	82	84	92	79	85	57	70	78	77	91	83
US MHS	80	83	92	81	89	66	68	77	75	89	77
ARMY	77	79	93	78	87	65	66	79	76	87	77
NAVY	78	79	93	80	89	65	70	78	75	89	79
AIR FORCE	79	78	89	80	88	64	65	73	75	90	79
OTHER	82	86	92	82	89	67	69	77	75	89	77
NORTH	79	84	92	80	89	64	68	77	76	88	77
North Army	76	79	91	73	81	62	65	77	78	89	81
North Navy	75	81	93	75	87	62	69	78	75	89	78
North Air Force	77	78	88	78	89	60	61	74	72	91	80
North Other	81	87	92	84	90	67	70	78	77	88	75
SOUTH	83	83	91	82	89	68	69	76	75	90	77
South Army	84	83	93	85	92	73	70	81	78	88	73
South Navy	81	81	94	89	91	69	72	79	74	91	78
South Air Force	80	77	90	83	89	65	66	74	75	90	80
South Other	83	84	91	81	88	67	69	76	74	90	77
WEST	79	81	92	80	89	65	67	76	75	89	79
West Army	70	75	95	78	89	60	63	79	70	87	79
West Navy	81	76	93	83	91	67	69	77	75	89	79
West Air Force	78	79	89	80	87	64	65	72	77	90	77
West Other	83	87	92	81	89	67	69	77	76	89	79
OVERSEAS	77	78	93	74	72	52	62	82	74	86	81
Overseas Europe	82	83	93	69	70	51	65	79	75	85	83
Overseas Pacific	72	74	93	*******	67	49	56	79	69	86	80
Overseas Latin America	72	74	92	89	81	58	66	89	82	89	80
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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