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Retirees and Dependents , All Regions Claims Processing 2009 |
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| Claims Handled in a Reasonable Time | Claims Handled Correctly | |
| Benchmark | 84 | 86 |
| US MHS | 87 | 90 |
| ARMY | 84 | 90 |
| NAVY | 88 | 91 |
| AIR FORCE | 87 | 89 |
| OTHER | 87 | 91 |
| NORTH | 87 | 90 |
| North Army | 78 | 84 |
| North Navy | 83 | 91 |
| North Air Force | 90 | 87 |
| North Other | 89 | 92 |
| SOUTH | 87 | 91 |
| South Army | 91 | 93 |
| South Navy | 91 | 91 |
| South Air Force | 87 | 90 |
| South Other | 86 | 91 |
| WEST | 88 | 90 |
| West Army | 85 | 93 |
| West Navy | 92 | 89 |
| West Air Force | 85 | 89 |
| West Other | 89 | 90 |
| OVERSEAS | 65 | 78 |
| Overseas Europe | 61 | 78 |
| Overseas Pacific | 61 | 74 |
| Overseas Latin America | 79 | 84 |
| Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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