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Retirees and Dependents , All Regions
Claims Processing
  2007 2008 2009 Trend
Benchmark 85 85 85 0
US MHS 86 87 89 3
ARMY 86 84 87 1
NAVY 87 85 89 2
AIR FORCE 86 86 88 2
OTHER 85 87 89 4
NORTH 86 86 89 3
North Army 86 82 81 -5
North Navy 88 83 87 0
North Air Force 87 89 89 2
North Other 85 88 90 5
SOUTH 84 87 89 5
South Army 84 86 92 7
South Navy 87 89 91 4
South Air Force 84 84 89 5
South Other 84 87 88 4
WEST 88 87 89 1
West Army 90 86 89 0
West Navy 87 84 91 4
West Air Force 88 87 87 -1
West Other 87 88 89 2
OVERSEAS 74 70 72 -2
Overseas Europe 73 76 70 -3
Overseas Pacific 69 64 67 -2
Overseas Latin America 78 64 81 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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