Retirees and Dependents , Claims Processing , All Regions


Retirees and Dependents , All Regions Claims Processing Claims Handled Correctly
	2007	2008	2009	Trend
Benchmark	86	86	86	0
US MHS	87	88	90	4
ARMY	88	85	90	2
NAVY	88	88	91	2
AIR FORCE	87	88	89	2
OTHER	86	88	91	4
NORTH	87	87	90	3
North Army	87	84	84	-3
North Navy	89	87	91	2
North Air Force	86	89	87	1
North Other	87	88	92	5
SOUTH	85	88	91	6
South Army	86	84	93	7
South Navy	87	92	91	4
South Air Force	85	86	90	4
South Other	84	89	91	6
WEST	90	88	90	0
West Army	91	86	93	3
West Navy	89	86	89	0
West Air Force	89	89	89	0
West Other	90	89	90	0
OVERSEAS	78	74	78	1
Overseas Europe	76	80	78	2
Overseas Pacific	77	70	74	-3
Overseas Latin America	79	64	84	4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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