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2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Trends
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 76 75 90 79 86 61 59 72 73 90 77
ARMY 71 68 89 77 84 58 54 72 71 89 77
NAVY 72 72 90 75 86 57 56 70 72 89 77
AIR FORCE 75 73 88 79 85 61 56 67 73 91 81
OTHER 80 84 91 81 87 64 65 75 74 90 76
NORTH 74 75 90 77 85 59 58 72 72 90 78
North Army 69 67 89 73 81 57 53 71 72 89 80
North Navy 71 71 90 72 85 55 54 71 73 89 76
North Air Force 74 71 87 76 82 58 53 67 71 91 83
North Other 79 84 92 82 87 63 65 75 73 90 76
SOUTH 78 76 90 81 86 62 60 72 73 90 77
South Army 74 68 89 81 86 60 53 73 71 89 76
South Navy 75 75 89 78 87 61 59 71 70 90 78
South Air Force 77 72 88 79 84 62 57 68 74 91 82
South Other 81 83 90 81 86 64 66 74 74 90 75
WEST 75 74 90 79 88 61 59 71 73 90 78
West Army 70 67 90 77 87 59 55 72 70 90 75
West Navy 73 72 91 76 87 57 56 70 71 89 78
West Air Force 75 73 88 80 88 61 56 66 74 91 80
West Other 81 84 92 82 88 65 66 75 75 89 78
OVERSEAS 72 74 90 76 80 55 55 68 68 89 79
Overseas Europe 73 76 91 77 83 57 57 66 68 90 78
Overseas Pacific 69 72 90 73 73 52 50 68 66 88 78
Overseas Latin America 70 78 92 84 81 59 65 85 72 87 77
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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