 |
 |
|||
|
All Users , All Regions Claims Processing Claims Handled Correctly |
||||
| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 85 | 85 | 87 | 2 |
| ARMY | 85 | 85 | 86 | 1 |
| NAVY | 85 | 84 | 87 | 2 |
| AIR FORCE | 85 | 86 | 86 | 1 |
| OTHER | 85 | 86 | 88 | 3 |
| NORTH | 84 | 83 | 86 | 2 |
| North Army | 85 | 83 | 83 | -2 |
| North Navy | 86 | 81 | 87 | 1 |
| North Air Force | 82 | 84 | 81 | 0 |
| North Other | 83 | 84 | 88 | 5 |
| SOUTH | 84 | 85 | 87 | 4 |
| South Army | 85 | 84 | 87 | 2 |
| South Navy | 83 | 86 | 86 | 3 |
| South Air Force | 82 | 82 | 85 | 3 |
| South Other | 84 | 85 | 88 | 4 |
| WEST | 88 | 89 | 89 | 1 |
| West Army | 86 | 89 | 89 | 3 |
| West Navy | 85 | 89 | 87 | 2 |
| West Air Force | 89 | 90 | 88 | 0 |
| West Other | 89 | 88 | 89 | 0 |
| OVERSEAS | 81 | 83 | 84 | 3 |
| Overseas Europe | 81 | 89 | 86 | 5 |
| Overseas Pacific | 77 | 73 | 77 | 0 |
| Overseas Latin America | 88 | 66 | 85 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||