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All Users , South Army
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 76 75 90 79 86 61 59 72 73 90 77
ARMY 71 68 89 77 84 58 54 72 71 89 77
SOUTH 78 76 90 81 86 62 60 72 73 90 77
South Army 74 68 89 81 86 60 53 73 71 89 76
Bayne-Jones ACH 79 61 96 *** 85 57 44 93 76 85 67
Brooke AMC 74 71 87 76 84 63 60 77 72 92 76
Darnall ACH 70 65 83 85 83 56 43 62 56 87 74
Eisenhower AMC 76 70 90 86 91 66 59 76 78 89 82
Fox AHC 75 75 90 84 83 57 54 67 81 91 79
Lyster ACH 82 74 93 80 92 60 61 81 71 91 67
Martin ACH 77 74 90 84 90 66 54 74 75 88 79
Moncrief ACH 86 77 93 84 89 67 72 79 78 92 82
Reynolds ACH 72 74 89 *** 90 64 57 69 63 86 79
Winn ACH 67 68 93 84 85 54 51 76 54 87 72
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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