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All Users , South Air Force
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 76 75 90 79 86 61 59 72 73 90 77
AIR FORCE 75 73 88 79 85 61 56 67 73 91 81
SOUTH 78 76 90 81 86 62 60 72 73 90 77
South Air Force 77 72 88 79 84 62 57 68 74 91 82
12th Med Grp-Randolph 78 70 85 80 87 67 58 65 73 94 88
14th Med Grp-Columbus 90 87 95 85 85 69 65 70 75 92 69
16th Med Grp-Hurlburt Field 72 65 83 72 71 58 49 62 79 92 ***
17th Med Grp-Goodfellow 76 68 87 76 90 61 53 56 72 89 76
20th Med Grp-Shaw 82 80 86 79 85 63 56 71 77 90 87
2nd Med Grp-Barksdale 78 68 84 66 74 54 48 64 84 86 76
314th Med Grp-Little Rock 79 71 93 68 83 58 57 68 78 92 77
325th Med Grp-Tyndall 76 68 79 74 79 54 50 62 76 90 81
347th Med Grp-Moody 78 70 84 *** 94 63 59 62 62 91 79
42nd Med Grp-Maxwell 77 82 92 76 85 57 56 73 64 92 78
437th Med Grp-Charleston 76 69 94 *** 88 49 54 76 69 93 79
45th Med Grp-Patrick 84 74 92 90 81 65 61 67 79 89 80
59th Med Wing-Lackland 71 65 83 65 81 62 55 59 71 91 86
6th Med Grp-MacDill 73 68 89 77 83 68 52 60 76 91 81
72nd Med Grp-Tinker 75 73 90 82 84 61 54 75 77 90 80
78th Med Grp-Robins 83 75 89 81 90 66 54 65 73 94 80
7th Med Grp-Dyess 74 69 91 88 89 59 53 68 70 90 83
81st Med Grp-Keesler 78 74 85 *** 83 71 61 72 72 88 81
82nd Med Grp-Sheppard 76 75 80 80 79 60 55 69 80 93 81
96th Med Grp-Eglin 79 74 88 86 88 63 64 78 75 92 81
South Region-Air force 87 90 92 *** 92 71 64 84 60 89 90
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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