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All Users , South Air Force
Claims Processing

Claims Handled in a Reasonable Time
  2007 2008 2009 Trend
Benchmark 83 83 84 0
US MHS 83 83 85 2
AIR FORCE 83 83 84 1
SOUTH 82 82 84 2
South Air Force 80 80 83 3
12th Med Grp-Randolph 64 84 87 23
14th Med Grp-Columbus 83 81 87 4
16th Med Grp-Hurlburt Field 79 86 71 -9
17th Med Grp-Goodfellow 86 83 89 3
20th Med Grp-Shaw 81 80 82 1
2nd Med Grp-Barksdale 84 72 69 -15
314th Med Grp-Little Rock 84 81 83 -1
325th Med Grp-Tyndall 83 80 79 -4
347th Med Grp-Moody *** *** 92 ***
42nd Med Grp-Maxwell 72 81 86 14
437th Med Grp-Charleston 78 *** 90 12
45th Med Grp-Patrick 85 80 81 -4
59th Med Wing-Lackland 72 76 80 7
6th Med Grp-MacDill 74 86 82 7
72nd Med Grp-Tinker 74 81 80 6
78th Med Grp-Robins 81 87 89 8
7th Med Grp-Dyess 83 81 87 4
81st Med Grp-Keesler 81 77 84 3
82nd Med Grp-Sheppard 75 79 82 7
96th Med Grp-Eglin 83 82 86 3
South Region-Air force 86 85 93 8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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