All Users , 2009 Composite Scores, West Army


All Users , West Army 2009 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Benchmark	82	84	92	79	85	57	70	78	77	91	83
US MHS	76	75	90	79	86	61	59	72	73	90	77
ARMY	71	68	89	77	84	58	54	72	71	89	77
WEST	75	74	90	79	88	61	59	71	73	90	78
West Army	70	67	90	77	87	59	55	72	70	90	75
Bassett ACH	71	54	81	*******	95	49	44	57	76	89	77
Evans ACH	80	78	91	84	87	66	67	72	84	91	79
Irwin ACH	70	71	95	74	80	53	47	68	72	89	66
L. Wood ACH	65	59	94	*******	88	61	45	72	76	90	75
Madigan AMC	64	63	90	78	91	60	55	75	61	92	79
Munson AHC	77	82	94	84	91	62	63	79	76	90	74
R W Bliss AHC	65	70	97	83	85	65	53	81	60	88	85
Tripler AMC	76	71	86	92	86	58	61	63	73	89	81
William Beaumont AMC	65	61	93	*******	74	56	53	75	69	90	66
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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