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All Users , West Army How Well Doctors Communicate Listens Carefully |
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| 2007 | 2008 | 2009 | Trend # | |
| Benchmark | 92 | 92 | 91 | 0 |
| US MHS | 88 | 89 | 89 | 1 |
| ARMY | 86 | 89 | 89 | 2 |
| WEST | 88 | 88 | 89 | 2 |
| West Army | 86 | 87 | 87 | 2 |
| Bassett ACH | 89 | 97 | 82 | -7 |
| Evans ACH | 88 | 74 | 88 | 0 |
| Irwin ACH | 79 | 83 | 93 | 14 |
| L. Wood ACH | 89 | 71 | 90 | 1 |
| Madigan AMC | 90 | 94 | 87 | -3 |
| Munson AHC | 87 | 94 | 93 | 6 |
| R W Bliss AHC | 90 | 88 | 97 | 7 |
| Tripler AMC | 83 | 87 | 86 | 3 |
| William Beaumont AMC | 84 | 83 | 87 | 3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to questions  Download Page | ||||
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