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All Users , West Army Claims Processing Claims Handled in a Reasonable Time |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 83 | 83 | 84 | 0 |
| US MHS | 83 | 83 | 85 | 2 |
| ARMY | 82 | 82 | 82 | 0 |
| WEST | 85 | 86 | 87 | 2 |
| West Army | 86 | 87 | 86 | -1 |
| Bassett ACH | 86 | 90 | 93 | 7 |
| Evans ACH | 73 | 81 | 85 | 11 |
| Irwin ACH | 88 | 94 | 80 | -8 |
| L. Wood ACH | 90 | 90 | 87 | -3 |
| Madigan AMC | 89 | 81 | 88 | -1 |
| Munson AHC | 85 | 88 | 89 | 4 |
| R W Bliss AHC | 90 | 82 | 88 | -2 |
| Tripler AMC | 84 | 94 | 81 | -3 |
| William Beaumont AMC | 84 | 85 | 75 | -9 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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