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All Users , West Army Claims Processing Claims Handled Correctly |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 85 | 85 | 87 | 2 |
| ARMY | 85 | 85 | 86 | 1 |
| WEST | 88 | 89 | 89 | 1 |
| West Army | 86 | 89 | 89 | 3 |
| Bassett ACH | 93 | 91 | 98 | 5 |
| Evans ACH | 86 | 84 | 90 | 4 |
| Irwin ACH | 85 | 90 | 79 | -6 |
| L. Wood ACH | 89 | 92 | 89 | 0 |
| Madigan AMC | 86 | 85 | 95 | 9 |
| Munson AHC | 88 | 90 | 93 | 5 |
| R W Bliss AHC | 89 | 90 | 81 | -8 |
| Tripler AMC | 89 | 100 | 92 | 3 |
| William Beaumont AMC | 79 | 80 | 74 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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