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All Users , West Navy Claims Processing Claims Handled Correctly |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 85 | 85 | 87 | 2 |
| NAVY | 85 | 84 | 87 | 2 |
| WEST | 88 | 89 | 89 | 1 |
| West Navy | 85 | 89 | 87 | 2 |
| NACC Port Hueneme | 94 | 90 | 91 | -3 |
| NBHC NAS North Island | 97 | 83 | 81 | -16 |
| NBHC NTC San Diego | 82 | 85 | 87 | 6 |
| NH Bremerton | 87 | 89 | 87 | 0 |
| NH Camp Pendleton | 85 | 85 | 89 | 4 |
| NH LeMoore | 91 | 92 | 97 | 5 |
| NH Oak Harbor | 90 | 97 | 87 | -3 |
| NH Twentynine Palms | 95 | 87 | 86 | -9 |
| NMC San Diego | 86 | 97 | 84 | -2 |
| NMCL Pearl Harbor | 76 | 84 | 92 | 16 |
| TRICARE Outpatient-Chula Vista | 92 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||