About this Site

Through the Health Care Survey of DoD Beneficiaries, the Department of Defense asks its beneficiaries to report on the quality of their experience with the military health system (MHS). This site presents scores calculated from responses of beneficiaries who say they get most of their care from a TRICARE health plan. Scores are presented in five categories:

• Ease of access
• Communication and customer service
• Ratings of doctors, health care and health plan
• Preventive care
• Healthy Behavior

NEW IN THIS REPORT!

In this year's report, scores combine results from surveys fielded in three quarters of FY 2013 into a single score which describes a period from October 2011 to March 2013. The survey for quarter four of FY 2013 was canceled as a result of sequestration. This report contains only 110 MTFs due to fewer responses. Previous reports had scores for approximately 125 MTFs. Moreover, the FY 2014 report will combine results from surveys fielded in only three quarters.

The site is setup so that you can see scores for each enrollment and beneficiary group, for CONUS MHS (the MHS in the United States), for each region, and for each MTF catchment area. Current scores combine results for all surveys administered in FY 2013. Scores are compared to nationally recognized standards or benchmarks. Although benchmark data is typically updated annually, this year new CAHPS benchmark data was not available for the report.

Choose a group report

To see scores from a specific enrollment or beneficiary group, click on a report from the menu.

Choose a regional report

Each row of the group report is a MHS region, service, or combination of region and service. To compare MTFs within a region or service, click on the region and service you are interested in.

Learn more from a report

In the first page of a report, each column contains a composite score or rating. To see scores beneficiaries gave to individual aspects of care combined in a composite, click on a column heading. To compare current and past scores, click on the Trend button in the column of the composite or rating you are interested in. Trend buttons are found in the top row of the table. To see past components from the top of the Trend page, click on the year you would like to see.

Bring a report to your desk top

At the bottom of each page is a link labeled Download Page. Click on this link and the table will be moved to your desk top, where you can read it and manipulate it using Excel.