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Prime Enrollees , All Regions
How Well Doctors Communicate

Listens Carefully
  2011 2012 2013 Trend
Benchmark 93 93 93 0
US MHS 89 90 89 1
ARMY 88 89 88 0
NAVY 87 90 90 2
AIR FORCE 87 88 87 0
OTHER 90 91 91 1
JOINT SERVICE* 89 87 90 1
NORTH 88 90 89 1
North Army 85 92 84 -1
North Navy 84 91 86 2
North Air Force 89 89 89 0
North Other 91 90 93 2
North Joint Service* 89 87 90 1
SOUTH 89 89 90 1
South Army 91 88 91 0
South Navy 85 89 93 7
South Air Force 87 88 87 1
South Other 89 90 91 1
WEST 89 90 89 0
West Army 85 89 89 4
West Navy 91 89 90 0
West Air Force 88 87 86 -1
West Other 91 94 90 -1
OVERSEAS 86 86 87 1
Overseas Europe 85 86 87 3
Overseas Pacific 90 87 87 -3
Overseas Latin America 88 85 80 -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
* For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012
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