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Prime Enrollees , All Regions Customer Service Getting Information |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 74 | 74 | 74 | 0 |
| US MHS | 72 | 72 | 73 | 0 |
| ARMY | 67 | 73 | 69 | 2 |
| NAVY | 71 | 68 | 69 | -1 |
| AIR FORCE | 70 | 71 | 73 | 4 |
| OTHER | 77 | 74 | 75 | -2 |
| JOINT SERVICE* | 65 | 64 | 69 | 5 |
| NORTH | 73 | 71 | 73 | 0 |
| North Army | 72 | 81 | 69 | -3 |
| North Navy | 69 | 66 | 75 | 6 |
| North Air Force | 71 | 70 | 71 | 0 |
| North Other | 77 | 70 | 76 | -1 |
| North Joint Service* | 65 | 64 | 69 | 5 |
| SOUTH | 71 | 73 | 70 | -1 |
| South Army | 63 | 69 | 67 | 4 |
| South Navy | 73 | 76 | 73 | 0 |
| South Air Force | 70 | 68 | 73 | 3 |
| South Other | 76 | 76 | 71 | -5 |
| WEST | 73 | 73 | 74 | 1 |
| West Army | 70 | 74 | 75 | 5 |
| West Navy | 70 | 66 | 62 | -8 |
| West Air Force | 70 | 73 | 75 | 5 |
| West Other | 79 | 77 | 78 | 0 |
| OVERSEAS | 63 | 69 | 63 | 0 |
| Overseas Europe | 60 | 66 | 55 | -5 |
| Overseas Pacific | 65 | 73 | 68 | 4 |
| Overseas Latin America | 78 | 73 | 85 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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