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Prime Enrollees , North Joint Service
Customer Service
  2011 2012 2013 Trend
Benchmark 82 82 82 0
US MHS 80 80 80 0
JOINT SERVICE* 76 75 77 2
NORTH 80 79 80 0
North Joint Service* 76 75 77 2
Ft Belvoir Community Hosp-FBCH* 77 73 81 4
Walter Reed Natl Mil Med Cntr*# 74 80 73 -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
* For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012
# For 2011, Walter Reed Natl Mil Med Cntr scores include NNMC Bethesda and Walter Reed AMC which were consolidated in 2012
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