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Prime Enrollees , West Navy Customer Service Courteous Customer Service |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 87 | 88 | 88 | 1 |
| NAVY | 83 | 86 | 86 | 3 |
| WEST | 87 | 88 | 88 | 1 |
| West Navy | 86 | 87 | 82 | -4 |
| NBHC NAS North Island | 78 | 88 | *** | *** |
| NBHC NTC San Diego | 81 | 85 | *** | *** |
| NBHC Port Hueneme | 92 | 86 | 86 | -6 |
| NH Bremerton | 85 | 83 | *** | *** |
| NH Camp Pendleton | 95 | 98 | 94 | 0 |
| NH LeMoore | 99 | 100 | *** | *** |
| NH Oak Harbor | 94 | 94 | *** | *** |
| NHC Hawaii | 82 | 98 | *** | *** |
| NMC San Diego | 81 | 82 | 77 | -4 |
| TRICARE Outpatient-Chula Vista | 80 | 95 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||