Prime Enrollees , Customer Service , West Air Force


Prime Enrollees , West Air Force Customer Service Courteous Customer Service
	2011	2012	2013	Trend
Benchmark	90	90	90	0
US MHS	87	88	88	1
AIR FORCE	87	87	88	1
WEST	87	88	88	1
West Air Force	87	87	89	2
10th Med Group-USAF Academy CO	88	85	*******	*******
21st Med Grp-Peterson	90	87	*******	*******
30th Med Grp-Vandenberg	88	95	89	1
341st Med Grp-Malmstrom	93	72	95	2
355th Med Grp-Davis Monthan	93	86	95	2
366th Med Grp-Mountain Home	94	100	*******	*******
377th Med Grp-Kirtland	85	80	90	6
3rd Med Grp-Elmendorf	72	82	89	17
509th Med Grp-Whiteman	85	87	*******	*******
55th Med Grp-Offutt	86	88	81	-6
56th Med Grp-Luke	88	85	*******	*******
5th Med Grp-Minot	91	*******	*******	*******
60th Med Grp-Travis	80	95	*******	*******
61st Med Group-Los Angeles	82	89	87	5
75th Med Grp-Hill	88	87	90	2
90th Med Grp-F.E. Warren	85	84	79	-6
92nd Med Grp-Fairchild	91	77	*******	*******
95th Med Grp-Edwards	85	91	87	2
99th Med Grp-O'Callaghan Hosp	77	96	*******	*******
West Region-Air force	92	80	89	-3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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