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Prime Enrollees , North Army Customer Service Courteous Customer Service |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 87 | 88 | 88 | 1 |
| ARMY | 85 | 87 | 86 | 2 |
| NORTH | 87 | 87 | 87 | -1 |
| North Army | 86 | 89 | 83 | -3 |
| Blanchfield ACH-Ft. Campbell | 82 | 79 | *** | *** |
| Ireland ACH-Ft. Knox | 78 | 88 | *** | *** |
| Kenner AHC-Ft. Lee | 94 | 89 | *** | *** |
| Kimbrough Amb Car Cen-Ft Meade | 88 | 90 | 82 | -5 |
| McDonald AHC-Ft. Eustis | 79 | 91 | *** | *** |
| Womack AMC-Ft. Bragg | 84 | 89 | 83 | -1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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