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Prime Enrollees , North Navy Customer Service Courteous Customer Service |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 87 | 88 | 88 | 1 |
| NAVY | 83 | 86 | 86 | 3 |
| NORTH | 87 | 87 | 87 | -1 |
| North Navy | 81 | 85 | 87 | 6 |
| NBHC Little Creek | 95 | 92 | 85 | -9 |
| NBHC Navsta Sewells | 79 | 78 | 82 | 2 |
| NBHC Oceana | 84 | *** | *** | *** |
| NH Camp Lejeune | 88 | 98 | 83 | -5 |
| NHC Annapolis | 81 | 89 | *** | *** |
| NHC Cherry Point | 69 | 94 | *** | *** |
| NHC Patuxent River | 84 | 89 | 88 | 4 |
| NHC Quantico | 80 | 83 | 73 | -8 |
| NMC Portsmouth | 77 | 75 | 98 | 21 |
| Naval Hlth Clinic New England | 89 | 87 | 92 | 3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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