Enrollees with Military PCM , 2013 Composite Scores, All Regions


Enrollees with Military PCM , All Regions 2013 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	84	85	93	82	87	57	72	80	79	92	78
US MHS	75	73	89	79	86	64	57	70	74	90	82
ARMY	73	72	88	77	85	66	59	70	75	90	81
NAVY	75	75	89	77	82	63	56	71	69	90	81
AIR FORCE	77	72	88	80	88	62	55	67	76	91	84
OTHER	78	83	93	82	85	61	64	77	70	92	85
JOINT SERVICE	61	62	90	79	77	61	50	65	72	91	86
NORTH	71	71	88	79	84	61	55	69	72	91	83
North Army	73	69	87	76	86	62	54	67	77	90	85
North Navy	70	72	85	81	83	62	53	69	67	90	81
North Air Force	76	70	88	79	85	60	55	69	70	90	83
North Other	75	83	93	82	85	58	66	81	74	94	85
North Joint Service	61	62	90	79	77	61	50	65	72	91	86
SOUTH	78	73	90	78	86	67	60	72	78	91	83
South Army	78	72	91	76	89	70	64	77	79	90	81
South Navy	81	77	91	80	84	65	59	73	78	90	81
South Air Force	77	70	87	79	86	64	55	66	77	91	84
South Other	81	84	92	80	83	66	62	78	66	93	86
WEST	76	75	89	79	87	64	58	69	72	90	81
West Army	71	75	89	81	85	67	60	70	70	91	79
West Navy	79	76	91	72	81	61	57	70	67	89	80
West Air Force	77	73	87	81	92	63	54	66	79	91	85
West Other	79	84	94	84	85	60	65	71	68	89	84
OVERSEAS	70	74	89	77	74	59	54	66	68	91	83
Overseas Europe	72	73	89	73	73	59	55	63	66	91	83
Overseas Pacific	67	76	89	81	75	60	52	69	70	91	85
Overseas Latin America	*******	*******	*******	*******	*******	*******	*******	*******	*******	82	*******
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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