Enrollees with Military PCM , Customer Service , All Regions


Enrollees with Military PCM , All Regions Customer Service Courteous Customer Service
	2011	2012	2013	Trend
Benchmark	90	90	90	0
US MHS	86	87	86	1
ARMY	84	87	86	2
NAVY	83	86	86	3
AIR FORCE	87	86	87	0
OTHER	91	91	89	-2
JOINT SERVICE*	86	82	87	1
NORTH	86	86	86	0
North Army	86	88	83	-3
North Navy	81	84	87	6
North Air Force	87	86	88	1
North Other	92	90	86	-6
North Joint Service*	86	82	87	1
SOUTH	85	88	87	2
South Army	84	87	86	2
South Navy	80	88	87	7
South Air Force	87	85	87	-1
South Other	89	94	88	-1
WEST	86	86	87	1
West Army	84	85	88	4
West Navy	85	87	81	-4
West Air Force	87	86	89	2
West Other	90	91	91	1
OVERSEAS	83	87	91	8
Overseas Europe	81	89	89	8
Overseas Pacific	86	83	91	5
Overseas Latin America	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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