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Enrollees with Military PCM , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 85 | 86 | 85 | 0 |
| ARMY | 83 | 85 | 84 | 1 |
| NAVY | 86 | 83 | 80 | -6 |
| AIR FORCE | 85 | 86 | 86 | 1 |
| OTHER | 87 | 86 | 84 | -2 |
| JOINT SERVICE* | 68 | 80 | 73 | 4 |
| NORTH | 82 | 85 | 82 | 1 |
| North Army | 82 | 90 | 85 | 3 |
| North Navy | 85 | 80 | 81 | -3 |
| North Air Force | 79 | 85 | 85 | 5 |
| North Other | 88 | 84 | 85 | -3 |
| North Joint Service* | 68 | 80 | 73 | 4 |
| SOUTH | 83 | 85 | 84 | 1 |
| South Army | 81 | 81 | 87 | 6 |
| South Navy | 85 | 84 | 82 | -3 |
| South Air Force | 85 | 86 | 84 | -1 |
| South Other | 85 | 93 | 83 | -2 |
| WEST | 89 | 87 | 87 | -2 |
| West Army | 88 | 88 | 87 | -2 |
| West Navy | 89 | 85 | 81 | -8 |
| West Air Force | 89 | 88 | 90 | 1 |
| West Other | 87 | 86 | 86 | -1 |
| OVERSEAS | 76 | 74 | 65 | -12 |
| Overseas Europe | 74 | 78 | 62 | -12 |
| Overseas Pacific | 85 | 66 | 69 | -15 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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