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Enrollees with Military PCM , North Joint Service
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 75 73 89 79 86 64 57 70 74 90 82
JOINT SERVICE 61 62 90 79 77 61 50 65 72 91 86
NORTH 71 71 88 79 84 61 55 69 72 91 83
North Joint Service 61 62 90 79 77 61 50 65 72 91 86
Ft Belvoir Community Hosp-FBCH 58 59 90 81 78 57 51 67 68 90 71
Walter Reed Natl Mil Med Cntr 65 67 92 76 74 67 50 64 80 92 86
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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