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Enrollees with Military PCM , South Army Customer Service Courteous Customer Service |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 86 | 87 | 86 | 1 |
| ARMY | 84 | 87 | 86 | 2 |
| SOUTH | 85 | 88 | 87 | 2 |
| South Army | 84 | 87 | 86 | 2 |
| Bayne-Jones ACH-Ft. Polk | 85 | *** | *** | *** |
| Brooke AMC-Ft. Sam Houston | 87 | 83 | *** | *** |
| Darnall ACH-Ft. Hood | *** | *** | *** | *** |
| Eisenhower AMC-Ft. Gordon | 90 | 85 | *** | *** |
| Fox AHC-Redstone Arsenal | 92 | 88 | 92 | 0 |
| Lyster AHC-Ft. Rucker | 94 | 77 | 99 | 5 |
| Moncrief ACH-Ft. Jackson | 77 | 96 | *** | *** |
| Reynolds ACH-Ft. Sill | 69 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||