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Enrollees with Military PCM , South Army Claims Processing Claims Handled in a Reasonable Time |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 85 | 86 | 85 | 0 |
| ARMY | 83 | 85 | 84 | 1 |
| SOUTH | 83 | 85 | 84 | 1 |
| South Army | 81 | 81 | 87 | 6 |
| Bayne-Jones ACH-Ft. Polk | 89 | *** | *** | *** |
| Brooke AMC-Ft. Sam Houston | 94 | *** | *** | *** |
| Darnall ACH-Ft. Hood | *** | *** | *** | *** |
| Eisenhower AMC-Ft. Gordon | 85 | 92 | *** | *** |
| Fox AHC-Redstone Arsenal | 90 | 85 | 79 | -11 |
| Lyster AHC-Ft. Rucker | 81 | 73 | 89 | 8 |
| Moncrief ACH-Ft. Jackson | 77 | 83 | *** | *** |
| Reynolds ACH-Ft. Sill | 87 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||