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Enrollees with Military PCM , South Other
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 75 73 89 79 86 64 57 70 74 90 82
OTHER 78 83 93 82 85 61 64 77 70 92 85
SOUTH 78 73 90 78 86 67 60 72 78 91 83
South Other 81 84 92 80 83 66 62 78 66 93 86
Out of Catchment South Region 77 86 94 81 78 63 65 80 69 94 83
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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