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Enrollees with Military PCM , West Army
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 75 73 89 79 86 64 57 70 74 90 82
ARMY 73 72 88 77 85 66 59 70 75 90 81
WEST 76 75 89 79 87 64 58 69 72 90 81
West Army 71 75 89 81 85 67 60 70 70 91 79
Evans ACH-Ft. Carson 81 78 80 *** *** 75 60 58 82 90 74
Irwin ACH-Ft. Riley 78 89 91 *** *** 67 57 71 72 96 83
L. Wood ACH-Ft. Leonard Wood 75 74 83 *** *** 69 71 76 88 91 83
Madigan AMC-Ft. Lewis 57 71 94 *** *** 57 55 72 59 89 88
Munson AHC-Ft. Leavenworth 80 82 94 74 90 72 69 79 74 88 80
R W Bliss AHC-Ft. Huachuca 74 76 86 *** *** 67 58 68 64 97 74
Tripler AMC-Ft. Shafter 83 85 99 *** *** 64 61 85 65 85 68
Weed ACH-Ft. Irwin 72 67 93 *** *** 61 68 74 68 89 79
William Beaumont AMC-Ft. Bliss 60 61 *** *** *** 69 56 54 67 93 82
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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