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Enrollees with Military PCM , West Army Customer Service Courteous Customer Service |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 86 | 87 | 86 | 1 |
| ARMY | 84 | 87 | 86 | 2 |
| WEST | 86 | 86 | 87 | 1 |
| West Army | 84 | 85 | 88 | 4 |
| Evans ACH-Ft. Carson | *** | *** | *** | *** |
| Irwin ACH-Ft. Riley | 78 | *** | *** | *** |
| L. Wood ACH-Ft. Leonard Wood | *** | *** | *** | *** |
| Madigan AMC-Ft. Lewis | 89 | 82 | *** | *** |
| Munson AHC-Ft. Leavenworth | 82 | 93 | 82 | 0 |
| R W Bliss AHC-Ft. Huachuca | 89 | 90 | *** | *** |
| Tripler AMC-Ft. Shafter | *** | *** | *** | *** |
| Weed ACH-Ft. Irwin | 87 | *** | *** | *** |
| William Beaumont AMC-Ft. Bliss | 78 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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