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Enrollees with Military PCM , West Air Force
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 75 73 89 79 86 64 57 70 74 90 82
AIR FORCE 77 72 88 80 88 62 55 67 76 91 84
WEST 76 75 89 79 87 64 58 69 72 90 81
West Air Force 77 73 87 81 92 63 54 66 79 91 85
10th Med Group-USAF Academy CO 86 70 92 *** *** 69 62 70 74 90 79
21st Med Grp-Peterson 70 70 94 *** *** 66 62 60 79 94 86
30th Med Grp-Vandenberg 79 75 92 85 93 63 61 63 77 90 76
341st Med Grp-Malmstrom 73 68 93 86 89 51 43 59 75 88 82
355th Med Grp-Davis Monthan 81 84 84 92 82 62 64 56 83 87 87
366th Med Grp-Mountain Home 89 80 86 *** *** 59 55 72 83 89 78
377th Med Grp-Kirtland 77 72 88 81 88 62 57 66 86 93 85
3rd Med Grp-Elmendorf 75 75 89 *** 88 59 55 68 70 94 88
509th Med Grp-Whiteman 77 67 90 *** 91 63 59 77 76 94 80
55th Med Grp-Offutt 75 77 85 71 87 64 62 67 79 89 85
56th Med Grp-Luke 84 74 93 *** 94 69 64 75 82 90 86
5th Med Grp-Minot 89 68 95 *** *** 61 51 69 87 93 83
60th Med Grp-Travis 77 65 86 *** *** 58 43 64 78 92 89
61st Med Group-Los Angeles 65 72 84 77 98 63 52 66 70 92 82
75th Med Grp-Hill 80 74 82 84 92 64 51 63 88 90 76
90th Med Grp-F.E. Warren 74 73 88 69 95 62 55 69 75 87 79
92nd Med Grp-Fairchild 87 86 96 *** 84 70 75 81 87 86 85
95th Med Grp-Edwards 79 64 86 80 93 52 44 64 67 93 90
99th Med Grp-O'Callaghan Hosp 74 70 89 *** *** 64 46 76 75 93 90
West Region-Air force 73 72 82 79 97 62 51 63 83 89 83
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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