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Enrollees with Military PCM , West Air Force
How Well Doctors Communicate

Shows Respect
  2011 2012 2013 Trend
Benchmark 95 95 95 0
US MHS 90 91 91 1
AIR FORCE 89 89 90 0
WEST 90 91 90 0
West Air Force 90 88 89 -1
10th Med Group-USAF Academy CO 92 92 93 1
21st Med Grp-Peterson 82 85 94 12
30th Med Grp-Vandenberg 92 91 94 2
341st Med Grp-Malmstrom 84 87 97 13
355th Med Grp-Davis Monthan 91 86 84 -7
366th Med Grp-Mountain Home 91 87 84 -7
377th Med Grp-Kirtland 84 90 87 2
3rd Med Grp-Elmendorf 91 85 90 0
509th Med Grp-Whiteman 91 86 92 1
55th Med Grp-Offutt 92 92 88 -4
56th Med Grp-Luke 88 89 94 7
5th Med Grp-Minot 96 98 92 -3
60th Med Grp-Travis 91 83 91 0
61st Med Group-Los Angeles 86 89 92 6
75th Med Grp-Hill 87 88 83 -4
90th Med Grp-F.E. Warren 87 88 93 6
92nd Med Grp-Fairchild 86 90 95 10
95th Med Grp-Edwards 91 98 88 -3
99th Med Grp-O'Callaghan Hosp 92 89 92 1
West Region-Air force 90 87 83 -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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