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Enrollees with Military PCM , West Air Force Customer Service 2013 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 90 |
| US MHS | 71 | 86 |
| AIR FORCE | 72 | 87 |
| WEST | 71 | 87 |
| West Air Force | 74 | 89 |
| 10th Med Group-USAF Academy CO | *** | *** |
| 21st Med Grp-Peterson | *** | *** |
| 30th Med Grp-Vandenberg | 82 | 89 |
| 341st Med Grp-Malmstrom | 78 | 94 |
| 355th Med Grp-Davis Monthan | 89 | 95 |
| 366th Med Grp-Mountain Home | *** | *** |
| 377th Med Grp-Kirtland | 73 | 90 |
| 3rd Med Grp-Elmendorf | *** | *** |
| 509th Med Grp-Whiteman | *** | *** |
| 55th Med Grp-Offutt | 62 | 80 |
| 56th Med Grp-Luke | *** | *** |
| 5th Med Grp-Minot | *** | *** |
| 60th Med Grp-Travis | *** | *** |
| 61st Med Group-Los Angeles | 68 | 87 |
| 75th Med Grp-Hill | 79 | 89 |
| 90th Med Grp-F.E. Warren | 59 | 79 |
| 92nd Med Grp-Fairchild | *** | *** |
| 95th Med Grp-Edwards | 73 | 87 |
| 99th Med Grp-O'Callaghan Hosp | *** | *** |
| West Region-Air force | 68 | 89 |
| Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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