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Enrollees with Military PCM , West Other Customer Service Getting Information |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 74 | 74 | 74 | 0 |
| US MHS | 70 | 70 | 71 | 1 |
| OTHER | 78 | 72 | 76 | -2 |
| WEST | 70 | 71 | 71 | 1 |
| West Other | 77 | 72 | 77 | 0 |
| Out of Catchment West Region | 81 | 72 | 72 | -8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||