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Enrollees with Military PCM , North Army
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 75 73 89 79 86 64 57 70 74 90 82
ARMY 73 72 88 77 85 66 59 70 75 90 81
NORTH 71 71 88 79 84 61 55 69 72 91 83
North Army 73 69 87 76 86 62 54 67 77 90 85
Blanchfield ACH-Ft. Campbell 78 58 87 *** *** 56 49 67 83 89 85
Ireland ACH-Ft. Knox 67 76 95 *** *** 63 55 79 60 94 81
Kenner AHC-Ft. Lee 79 71 87 *** *** 60 51 70 74 90 82
Kimbrough Amb Car Cen-Ft Meade 71 76 90 78 87 68 59 70 84 86 89
McDonald AHC-Ft. Eustis 67 63 88 *** 71 58 56 70 69 88 78
Womack AMC-Ft. Bragg 73 68 79 *** *** 64 52 57 83 91 89
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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