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Enrollees with Military PCM , North Navy Claims Processing Claims Handled Correctly |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 88 | 88 | 88 | 0 |
| US MHS | 87 | 87 | 87 | 0 |
| NAVY | 88 | 86 | 83 | -5 |
| NORTH | 86 | 85 | 86 | 0 |
| North Navy | 88 | 82 | 85 | -3 |
| NBHC Little Creek | 83 | 94 | *** | *** |
| NBHC Navsta Sewells | 78 | 89 | 84 | 6 |
| NBHC Oceana | 93 | *** | *** | *** |
| NH Camp Lejeune | 97 | 97 | 73 | -24 |
| NHC Annapolis | 92 | 72 | *** | *** |
| NHC Cherry Point | 81 | 80 | 83 | 3 |
| NHC Patuxent River | 87 | 83 | 79 | -8 |
| NHC Quantico | 88 | 77 | 77 | -11 |
| NMC Portsmouth | 79 | *** | *** | *** |
| Naval Hlth Clinic New England | 87 | 84 | 99 | 12 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||