Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Getting Information
	2011	2012	2013	Trend
Benchmark	74	74	74	0
US MHS	77	76	75	-2
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	78	76	76	-2
JOINT SERVICE*	62	82	66	4
NORTH	77	73	77	0
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	79	72	78	0
North Joint Service*	62	82	66	4
SOUTH	77	77	72	-5
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	77	77	72	-5
WEST	79	78	79	0
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	79	78	79	0
OVERSEAS	71	74	74	3
Overseas Europe	63	66	49	-15
Overseas Pacific	*******	*******	*******	*******
Overseas Latin America	75	78	78	4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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